Keep Control of your website

As a website repair expert I always recommend that the domain management is retained by the client.

Domain management is not the same as web hosting and should be kept separate.

123reg

I get this a lot.

  • Client: “My site is always down because I’m using reallycheaphosting.com to host my site, and I want to move it somewhere better”
  • Yours Truly: “Who manages the domain?”
  • Client: “I don’t know, probably reallycheaphosting.com”

I also get this a lot.

  • Client: “I’ve fallen out with my website designer and they want to charge me a fortune to do small updates”
  • Yours Truly: “Who manages the domain?”
  • Client: “I don’t know, probably the design company”

As a website repair expert I always recommend that the domain management is retained by the client. If you have complex needs then by all means get someone technical to configure your DNS. However you should hold the keys on this one. If you fall out with your host you can get someone to set up a new site, or a copy of your old one, and then change the DNS to point to your new site when it suits you. If you have problems with your host I recommend sticking following these steps:

  1. Try to resolve the problem amicably.
  2. Keep your payments up to date (otherwise the host may be able to legitimately take your site down)
  3. Do not tell your host you are intending to move (I’ve known unscrupulous hosts pull the plug in this situation)
  4. Seek advice on getting a full backup of the site. This will certainly mean all the files, and may include database(s) and email configurations. It depends on the complexity of the site.
  5. After this we can configure a new site and flick the switch.

The above is a lot easier if you have control over your domain name. It can still be achieved if the host manages the domain – it may take a little longer. I have used a few different host companies (depending on the needs of the site and budget) but I always use a separate entity to manage the domains.

Published on: 15th September 2010
Categorised in: help and tips, website
Tagged with: domain, recovery, repair, server, website

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